At Luxi Living, our pergolas are built tough to handle the Irish outdoors. That’s why we back the frame with a 10-year warranty and the motor with a 3-year warranty – so you can relax knowing your investment is protected. While the warranties give you peace of mind, our pergolas are made to go the distance – with an expected lifespan of 30 years or more. You’ll be enjoying your outdoor space for decades.

If your product is found to be "dead on arrival" (DOA), we will replace it at our expense. If you change your mind after making a purchase, we will issue a refund (minus any shipping and handling fees) and you can return the item to us at your own cost. The item must be returned in "as new" condition, along with all packaging and accessories (including manuals).

If your item is faulty, please contact us within the warranty period and we will assess your claim on a case-by-case basis. We may offer a replacement, a full refund, or a refund. Claims for items outside the warranty period will also be considered on a case-by-case basis.

At Luxi Living, we are here to help you in any way we can. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing Luxi Living!