Shipping policy

Delivery Policy – Republic Of Ireland

All delivery timelines, methods, and charges displayed on this page apply only to orders delivered within the Republic of Ireland.

Where we deliver

We currently deliver louvred pergolas and most pergola accessories within the Republic of Ireland.

Orders placed for delivery addresses outside the Republic of Ireland (including Northern Ireland) cannot be completed online without prior confirmation.

If you are located in Northern Ireland or outside Ireland, please contact us at support@luxiliving.ie before placing an order so we can confirm whether delivery is possible and provide a delivery quote.

Delivery method

All pergolas and most accessories are delivered on pallets by specialist couriers. Delivery is kerbside only, which means the driver will deliver to the nearest safe point at the front of your property that is accessible by a large delivery vehicle.

Delivery does not include:

Carrying boxes into your garden or home

Moving items upstairs or over difficult access areas

Assembly or installation

You are responsible for arranging sufficient people or equipment to move the cartons from the kerbside drop-off point to their final location and for installation.

Delivery times

Order cut-off time for all products is 5:00 PM (Dublin time). Orders placed after this time will be processed on the next working day.

Delivery timeframes consist of handling time + transit time. All timeframes below are estimates and apply to deliveries within the Republic of Ireland only.

Atlantic Pergola (Black / White / Black & White)

Handling time: approximately 56–70 days (fulfilled Monday–Sunday)

Transit time: approximately 7–14 working days (shipped Monday–Friday)

All other products

Handling time: approximately 84–99 days (fulfilled Monday–Sunday)

Transit time: approximately 7–14 working days (shipped Monday–Friday)

Estimated delivery dates will be displayed on the product page and at checkout before you complete your purchase. These dates are estimates only and may vary due to stock availability, carrier capacity, weather conditions, or other factors outside our control.

If we become aware of a significant delay, we will contact you using the details provided at checkout.

For pre-order or made-to-order products, extended lead times apply and are reflected in the handling times listed above.

Delivery charges

Delivery charges apply to deliveries within the Republic of Ireland only and are calculated at checkout based on the total product value of your order, in accordance with the pricing tiers listed below.

Standard delivery fees:

Orders from €0.01 – €2,000.00: €79.99

Orders from €2,000.01 – €3,500.00: €150.00

Orders from €3,500.01 – €5,000.00: €200.00

Orders of €5,000.01 and above: €250.00

These delivery charges apply to pergolas and most pergola accessories. Any exceptions will be clearly shown at checkout.

All delivery charges are inclusive of VAT where applicable.

Any additional services or charges (for example, remote area surcharges or re-delivery fees) will be clearly communicated before they are applied.

Delivery appointments and access

Our delivery partners may contact you directly to arrange a delivery date or delivery window. Please ensure that:

Someone over 18 years of age is available to receive and sign for the delivery

Your property is accessible for a large delivery vehicle

The driver can safely unload the goods at the kerbside

If the courier is unable to complete delivery because no one is available, access is restricted, or the goods are refused without prior agreement, re-delivery or return charges may apply and may be deducted from any refund.

Inspecting your delivery

Please inspect the outer packaging upon delivery. If you notice any visible damage to the packaging or product:

Ask the driver to note the damage on the delivery record where possible

Take clear photos of the packaging and product damage

Please refer to our Returns and Refunds Policy for the applicable timeframes to report damaged or missing items.

Split shipments and missing boxes

Pergolas and large orders are often shipped in multiple cartons or pallets. These may arrive together or in separate deliveries.

Please check all labels and cartons carefully before reporting missing items. Some packages may be marked, for example, “Box 1 of 3”.

If, after checking all packages, any items are missing, you must notify us within 5 working days of receiving your order by emailing support@luxiliving.ie so we can investigate and arrange any necessary replacements.